Refund policy

We offer a 1-day replacement policy, which means you have 24 hours from the time of delivery to request a replacement.

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Important Guidelines

• Returns will not be accepted for:
  • Size issues
  • Quality concerns
  • Personal preferences
    (All product sizes and details are clearly mentioned in the product description.)
• Replacements are issued only after inspection.
• An unboxing video is mandatory to initiate any replacement request.

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Partial Prepaid (Cash on Delivery Orders)

• This fee is non-refundable.
• In case of RTO (Return to Origin), the prepaid amount can be used for a future order.

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Eligible Cases for 1-Day Replacement

You may request a replacement only if:

• You received the wrong item (must be verified via unboxing video)
• The item is defective or damaged (must be verified via unboxing video)

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Non-Eligible Cases

Replacement requests will not be accepted if:

• The item has been used, washed, or damaged by the customer
• The item is not in its original packaging (including box and inserts)
• The item is not in its original condition

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Replacement Conditions

To qualify for a replacement, the item must be:

• Unused and unworn
• In original packaging
• Returned with all original inserts

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Additional Terms

• Replacement/return approval is based on submitted images and videos
• The company’s decision is final
• A ₹100 return fee is charged for approved returns related to size issues

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Prepaid Order Policy

• If delivery fails due to customer unavailability, the refund will be issued to the in-store wallet, after deducting shipping charges

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Payment Responsibility

• Customers must verify the COD amount before payment
• We are not responsible for any overpayment made to courier partners

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Policy Validity

• Requests made after 24 hours of delivery will not be accepted

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Refund Policy

• Any partial payment made for Cash on Delivery (COD) orders is non-refundable, even if the order is cancelled, returned, or refused after dispatch.
• Approved returns are credited to the in-store wallet as:
  • Discount codes
  • Gift cards
• No direct refunds to bank accounts or UPI will be provided, except in exceptional cases such as:
  • Significant delivery delays (multiple weeks)
  • Repeated incorrect or damaged deliveries
• In such cases, refunds will be processed within 4–5 business days (subject to bank processing time)

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How to Request a Return or Replacement

1. Enter your order number and contact details
2. Select the return/replacement option
3. Upload:
   • Product photos
   • Unboxing video
4. If approved, a pickup will be scheduled
5. After inspection, eligible returns will be credited to your in-store wallet

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Return Pickup Availability

• If return pickup is unavailable in your area:
  • You must courier the product to us
  • Replacement will be processed after inspection

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Damages & Issues

Please inspect your order upon delivery. Contact us immediately if:

• The product is damaged
• The wrong item is received

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Non-Returnable Items

• Nepali Rudraksha range
• Sale items
• Gift cards

Note: Premium range products are non-refundable, but come with a 6-month replacement policy.

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Exchanges

To exchange a product:

• Return the original item
• Place a new order after approval

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Contact Us

We will notify you once your return is received and inspected.
If more than 15 business days have passed after approval.

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Shipping Policy

• Free shipping on all orders above ₹299

Cash on Delivery (COD) Orders

• All COD orders are verified for authenticity before dispatch